Common questions.

Rides By Adam is a private driver service for the Kansas City metro and surrounding areas. You book directly with Adam — not a pool of drivers, and not a rideshare marketplace. He has completed thousands of successful rides across the metro and gets you to your destination safely and on time.

Adam is the only driver. When you book, you know who is coming, what car will be at the door, and that the cabin will be clean. He is a driver you can trust — thousands of rides across Kansas City, on time, every time.

Airport rides to Kansas City International (MCI) and Downtown Airport (MKC), local rides for nights out, work, and errands, and medical appointment rides. Roundtrips are available on every type of ride.

The entire Kansas City metro and surrounding areas — including Johnson County, the Northland, downtown, Lee’s Summit, Blue Springs, Grain Valley, Cass County, Leavenworth County (Basehor, Lansing, Leavenworth, Tonganoxie), Lawrence, and Topeka.

A Toyota Prius with premium features: leather interior, upgraded audio, satellite radio, and multiple ways to charge phones, tablets, and laptops.

Up to four guests. Airport rides allow up to four bags.

No. Child seats and boosters are not provided. You may bring your own seat and install it for the ride. Please say so in the notes if you are traveling with a young child.

No. This is a Toyota Prius, not a wheelchair van. Service animals are welcome. Folding walkers, canes, and similar aids are fine if they fit with your guests and bags. If you need a lift-equipped vehicle, this service is not the right fit.

Local fares are based on driving distance, not a straight-line map. The minimum is $30 for the first 10 miles, then $2.15 per mile after that. Extra stops are included in that same fare using the full driving path. You’ll see the fare before you send the request.

Yes. Local pickups after midnight (Thursday, Friday, and Saturday evenings until 1:00 AM) have a $40 minimum instead of $30, plus the $10 late-night fee. On the calendar, Saturday night at 1:00 AM is Sunday.

Airport rides are a flat rate based on the city in your selected pickup or return address. MCI and Downtown Airport (MKC) have different rates because they are different distances from the metro.

Medical rides use the same driving-distance structure as local rides ($30 minimum, then $2.15 per mile after 10 miles), including any extra stops on the way. If you need Adam to wait at the appointment, wait time is billed in 15-minute increments and added to the quote.

A $10 upcharge applies to rides with a pickup between 10:00 PM and 5:00 AM.

Yes. On local roundtrips you can ask Adam to stay until your return pickup. Extra time is billed in 15-minute steps at $50 per hour, or $60 per hour Friday and Saturday from 4:00 PM to 10:00 PM.

Choose Airport, Local, or Medical, enter addresses from the dropdown list, pick a date and 15-minute pickup time, and review the fare. On Local and Medical you can add extra stops. No account is required — just first name, last name, phone, and email. If you are booking for someone else, add the passenger’s name and phone on that same form.

Yes, on Local and Medical rides. Choose Need multiple stops? and add each stop from the address list — up to four. The fare is one price for the full driving path: pickup, each stop, then your destination. Airport rides do not use extra stops.

Yes. On the reservation form, choose Booking for someone else and add the passenger’s first name, last name, and phone. Receipts and confirmation emails go to you. Adam calls the passenger about an hour before pickup. Find my trip works with either your name or the passenger’s name plus the confirmation number.

If you pay by credit card, you get a confirmation email with your confirmation number and invoice as soon as Stripe confirms payment. If you pay by Venmo or Cash App, you first get a payment-request email. After Adam verifies that payment, you get the confirmation and invoice. He also reaches out about an hour before pickup. If you booked for someone else, he calls the passenger.

Credit card is the default and is required when pickup is within 24 hours. Those last-minute reservations are nonrefundable. Stripe confirms the payment even if you close the page; you then receive confirmation and an invoice. Venmo (@Adam_Penney) and Cash App ($RidesByAdam) are available only if pickup is more than 24 hours away. Those requests must be paid at least 24 hours before pickup or they are cancelled. Adam emails your confirmation and invoice after he verifies Venmo or Cash App.

Yes, if you want to — it is never required. After the ride, the thank-you email includes Venmo (@Adam_Penney), Cash App ($RidesByAdam), and a card option for $5, $10, $20, or another amount. You can also tip in the car.

Yes. Open Find my trip, enter a first name, last name, and confirmation number, then cancel from your trip page. If the ride was booked for someone else, either the booker’s or the passenger’s name works. If you cancel within 24 hours of pickup, you will be warned that no refund will be issued.

Yes, before Adam is on the way. Open Find my trip, look up the confirmation number, and tap Change this reservation. You can update pickup time, return time, flight or FBO details, and notes. Pickup and dropoff addresses stay the same, so the fare does not change. Adam is emailed the updated trip. For a different route, use Book this again.

Yes. Open Find my trip, enter the name and confirmation number, then tap Book this again. Pickup, dropoff, and your contact details are filled in. You pick a new date and time and pay for a new reservation. Flight numbers are left blank because those change.

You must cancel at least 24 hours before the scheduled pickup for a full refund. Any cancellation within 24 hours of pickup is not refunded. Reservations made 24 hours or less before pickup require a credit card and are nonrefundable.

If you are not at the pickup location and Adam cannot reach you after a short wait, the reservation is treated as completed and is not refunded. Call or text as soon as you know you will be late.

Airport pickups can start as early as 3:15 AM and as late as 1:00 AM. Local pickups begin at 5:30 AM on any date. After-midnight local pickups (until 1:00 AM) are available after Thursday, Friday, and Saturday evenings only, using the next calendar day. Medical pickups are available from 6:30 AM to 7:30 PM. The earliest same-day pickup is 45 minutes from the current Central Time.

Adam will pick you up outside baggage claim at the designated shuttle/rideshare pickup area. He will reach out about an hour before pickup to let you know when he is on the way. Stay with your bags and follow airport signs for shuttle and rideshare pickup.

Downtown Airport is private aviation. Meet at the FBO listed on your reservation (for example Signature or Atlantic Aviation). Airline and flight number are not required for MKC.

Terms of service and the privacy policy are linked in the website footer. They cover payment, cancellation, no-shows, the car, and how booking information is used.